Luxe Beauty Solutions does not accept returns on any products. However, we will gladly exchange any unused item(s) within 30 days of the original purchase. Your exchange request must be made within 30 days of the original order placed. Upon the approval of your exchange request you will be charged $10 for your return shipping label and an email with it attached along with drop off instructions. Shipping charges are non-refundable and they will be charged on each order shipped.
Luxe Beauty Solutions reserves the right to deny credit if the products returned does not meet our return policy requirements. We reserve the right to not respond to email correspondence that is threatening or unruly.
To request and exchange for your unopened item(s) please follow the instructions below
1. Email info@luxenails.com with "Exchange Request for Order #" in the subject line. Include the product name, reason for exchange, and a photo of the product unused.
2. Please allow 24-48 hours for us to receive and process your request. Once your exchange request is approved you will be charged $10 for your return shipping label and an email with it attached along with drop off instructions. If your request is not approved you will receive an email explaining why we could not approve your request.
3. Once your product is received and processed you will be emailed with the next steps to pick out your new item(s) that must be equal to more than the price of your original item(s).
We don't guarantee that we will receive your return and we are not responsible for your return until proof of delivery.
Luxe Beauty Solutions cannot take responsibility for items lost in transit or damaged.
Please be advised that once an order has been placed we are unable to make any modifications to the order including cancellations. You are solely responsible at checkout to verify that the shipping address you entered is correct and if any error has been made, you contact customer service immediately to update the address. Once your order leaves our premises, we are not able to make any sort of address changes. All "Return to Shipper" orders without communication of a new address to ship to that arrive back to us after 90 days will be ineligible entirely for return shipping or any amount or form of refund.
We process all orders Monday - Friday excluding holidays. Orders received on weekdays after 3pm Arizona time, on weekends or holidays reserve the right to begin processing the next business day. We ship most orders same day, but require 24-48 hours after the order is received to ship.
We currently offer worldwide shipping. All packages shipped within the United States are shipped with USPS Priority Mail or UPS. Packages shipped outside the United States will be shipped with For all orders please allow 1-2 business days after placing your order for processing. Shipping costs are non-refundable.
Standard U.S. Shipping (5-7 business days) - $10.00
Expedited U.S. Shipping (2-3 business days) - $15.00
You can quickly and easily track the progress of your shipped order through the shipping carrier's website:
1. Find the USPS or UPS tracking number in your shipping confirmation email.
2. Click on the tracking number link to view your order's tracking page on the shipping company's website.
If clicking on the number doesn't work automatically, visit www.usps.com or www.ups.com and enter the number in your shipping confirmation email to track your order.
We as the seller are responsible for the package until it reaches the buyer which is when the tracking states “Delivered” or “Notice Left” or “Signed By”.
USPS missing packages:
1. Call 1 (800) 275-8777 and speak with customer service for a tracking update and to request contacting the driver who delivered your package.
2. Ask neighbors.
3. Submit a search to Missing Mail search request.
4. If mail isn’t recovered, you may be able to file an insurance claim.
If you knowingly misrepresent to USPS, or any other carriers, that a package you did in fact receive wasn’t received, this is fraud and you may face prosecution. If you need any additional information, you will be directed to our loss prevention and fraud legal team.
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